Privacy Policy Statement

We are committed to respecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, store, and protect your details under Australian law.

Data We Collect

We collect information necessary for service delivery and communication purposes.

• Personal contact details such as name, email, phone number, and address for identification and direct communication.
• Information regarding your property interests and requests so that our consultations and analysis are relevant to you.
• Technical data including browser type, device, usage statistics, and IP address collected automatically through our website.
• Records of all correspondence and submitted forms, including enquiry content and follow-up requests for reference and quality.

How We Use Your Information

Your personal details are used only to deliver requested services and support.

• To provide customised property analysis, reports, and communications based on your supplied information.
• To respond to your queries, appointment bookings, and follow-up requests in a timely manner.
• To improve our website functionality and user experience using aggregated technical information.
• To comply with relevant laws and protect the integrity of our business operations where necessary.

Our Legal Basis

Data is managed following Australian privacy regulations, ensuring you have certain rights.

We only process your information when necessary for contractual or legal obligations, or with your consent for additional communications as required by law.

Information Sharing

Your data is not sold or shared except in specified, limited circumstances.

• We may share your details with trusted service partners strictly for website management or email delivery, subject to confidentiality agreements.
• Required disclosures to legal or regulatory authorities occur only when mandated by Australian law.
• If our business structure changes, your data may transfer with appropriate protections, as permitted under privacy requirements.

Data Security

We implement organisational and technical safeguards to keep your data safe, including encrypted storage and restricted system access. All third-party platforms are reviewed for compliance to maintain confidentiality and prevent unauthorised disclosure, alteration, or misuse of personal information.

Your Rights

You can request access, corrections, or deletion of your information at any time.

• Obtain a copy of the personal details we maintain about you, subject to proof of identity.
• Request correction if you believe any information we keep is inaccurate or outdated.
• Withdraw consent for processing your data where applicable and allowed by law.
• Ask for the removal of your details from our systems unless legal obligations require retention.

Cookies Policy

Cookies help us improve user experience and analyse site traffic. Accepting cookies is optional and not required for most site usage.

Read our cookie policy Read our cookie policy

Contact Us

For privacy requests, questions, or to exercise your rights, please get in touch with us using the methods below.

Policy Updates and Changes

If we update this policy, we will post changes with a new effective date, so you remain informed about our privacy practices.